Terms of service
Terms and Conditions
1. Scope
The following Terms and Conditions apply to all orders placed via our online shop by consumers and entrepreneurs.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.
An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
With regard to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.
2. Contractual Partner, Conclusion of Contract, Correction Options
Depending on the country, the purchase contract is concluded with multiecom GmbH. Which contracting party is your contractual partner in the specific case will be displayed to you during the ordering process and in the order confirmation.
By placing the STRATCHD by cfab products in the online shop, we make a binding offer to conclude a contract for these items.
You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process.
The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button.
Immediately after sending the order, you will receive a confirmation by email.
3. Contract Language, Storage of Contract Text
The language available for the conclusion of the contract is German.
We store the contract text and send you the order data and our Terms and Conditions in text form. You can view the contract text in your customer login.
4. Delivery Conditions
We work with DHL to ensure that your order reaches you safely and reliably.
We offer fast and reliable shipping free of charge for orders over €50 to Germany and Austria. Shipping costs apply for deliveries to Switzerland and Sweden.
Important:
Dear STRATCHD by cfab customers,
Due to increased demand, delayed delivery times may occur in exceptional cases. We do our best to process and ship your order as quickly as possible. In such cases, the delivery time can be between 2 and 8 days.
We thank you for your patience and trust.
After your order has been shipped, you will receive a shipping confirmation including a tracking number.
Standard shipping with DHL within Germany usually takes 1–3 business days after shipping confirmation, excluding public holidays.
With your tracking number, you can track the status of your order online at any time:
DHL Tracking
Shipping to Packstations
We also ship to DHL Packstations.
If you would like to have your order delivered to a Packstation, please enter "Packstation" followed by the Packstation number in the "Street" field. Your post number must be entered in the additional address field.
Exchange
At STRATCHD by cfab, your satisfaction is our top priority. Therefore, we offer a free exchange if the chosen size or color does not meet your expectations.
Further information on exchanges can be found in our cancellation policy and in our returns portal.
Please ensure that you provide your shipping address completely and correctly to avoid delays or problems with delivery.
If additional costs are incurred by the shipping service provider due to an incorrect address or a refusal of acceptance, these may be deducted from the originally paid amount in the event of a cancellation.
Please check your details carefully before submitting your order. If you have any questions or uncertainties, you can contact our customer service at any time.
5. Payment
The following payment methods are generally available in our shop:
Credit Card
You provide your credit card details during the ordering process. Your card will be charged immediately after placing the order.
PayPal, PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22–24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your access data, and confirm the payment instruction.
The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions during the ordering process.
PayPal may offer registered PayPal customers, selected according to its own criteria, further payment modalities in the customer account. We have no influence on the offering of these modalities. Further individually offered payment modalities concern your legal relationship with PayPal.
Credit Card via PayPal
Your card will be charged by PayPal in accordance with the terms of the payment service provider.
Direct Debit via PayPal
Payment by direct debit via PayPal may require an address and credit check and is made directly to PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. You will be informed by PayPal about the date of the account debit.
Purchase on Account via PayPal
Purchase on account via PayPal may require an address and credit check and is made directly via PayPal.
Sofort by Klarna
In order to pay the invoice amount via the payment service provider Sofort or Klarna, you need a bank account activated for online banking and must confirm the respective payment instruction. You will receive further instructions during the ordering process.
Google Pay
To use Google Pay, you must be registered with Google, have Google Pay activated, and confirm the payment instruction. The payment transaction is carried out in accordance with the terms of the payment service provider.
Apple Pay
To use Apple Pay, you must have a compatible Apple device, be registered with Apple, and have Apple Pay activated. The payment transaction is carried out in accordance with the terms of the payment service provider.
Amazon Pay
In order to pay the invoice amount via Amazon Pay, you must be registered with Amazon and identify yourself with your access data. You will receive further instructions during the ordering process.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we can offer various payment options.
The use of certain Klarna payment methods may require a successful address and credit check. You will receive further instructions with the respective payment option and during the ordering process.
Purchase on Account via Klarna
The payment period is based on the Klarna terms specified in the ordering process.
Klarna Credit Card
You provide your credit card details during the ordering process. The charge is made in accordance with Klarna's terms.
Klarna Direct Debit
You grant Klarna a SEPA direct debit mandate. Klarna will inform you about the time of the account debit.
Installment Purchase via Klarna
If this payment method is offered to you, you can pay the invoice amount in installments in accordance with the terms specified by Klarna.
6. Right of Withdrawal
Consumers are entitled to the statutory right of withdrawal as described in the cancellation policy. No voluntary right of withdrawal is granted to entrepreneurs.
7. Retention of Title
The goods remain our property until full payment has been made.
For entrepreneurs, the following also applies: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full.
You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of any connection or mixing of the reserved goods with a new item – in the amount of the invoice total, and we accept this assignment.
You remain authorized to collect the claims. However, we may also collect claims ourselves if you do not meet your payment obligations.
We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.
8. Warranty and Guarantees
8.1 Liability for Defects
The statutory liability for defects applies.
8.2 Guarantees and Customer Service
Information on any applicable additional guarantees and their exact conditions can be found with the product or on corresponding information pages in our online shop.
9. Dispute Resolution
Information on options for out-of-court dispute resolution is based on the respective applicable legal provisions.
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
10. Accidentally Returned Incorrect Goods (Error Returns)
When making returns, please ensure that you send us the correct goods.
If you accidentally send us goods other than those for which you have canceled the order as part of a return, and these goods do not come from our range, e.g., goods from another retailer, the following applies:
We store such incorrect shipments separately from other goods in our returns warehouse for at least 30 days from receipt with the same care with which we store goods from our own range there.
We do not owe any further treatment of the incorrect shipment, e.g., a special type of storage or security.
Goods that are not suitable for storage in our returns warehouse, e.g., perishable goods, may have to be destroyed. No compensation will be provided for this.
If you wish to have the incorrect shipment returned, you must inform us of this within the above-mentioned storage period of 30 days.
Please describe the incorrect shipment in your notification as precisely as possible by type, size, and quantity.
For logistical reasons, we cannot store incorrect shipments in the same way as returned goods from our range. Without a precise description, we cannot therefore guarantee that every stored incorrect shipment can be reliably found.
If we can assign the incorrect shipment to you, we will send it back to you. You shall bear the shipping costs incurred for this.
We will ship the goods as soon as you have reimbursed us for the shipping costs in advance or provided a suitable and paid shipping label for the return.
If you do not inform us within the above-mentioned storage period of 30 days, we are no longer obliged to keep the goods.
In this case, we reserve the right to destroy the incorrect shipment or hand it over to a recognized charitable organization for further use.
A claim for surrender, value, or damage compensation for the incorrect shipment is subsequently excluded.
The refund of the purchase price for the order affected by the cancellation will only take place once we have received the correct goods back or you provide proof that you have sent the correct goods.
The shipping costs incurred by sending the correct goods again are to be borne by you.