Refund policy
Cancellation Policy
As a consumer, you have a thirty-day right of withdrawal.
Right of Withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
Please note: For hygienic reasons, items can only be returned if they have not been worn in everyday life. Trying on the items is, of course, permitted. If you have only tried on the product and not worn it in everyday life, you can exchange it or receive a refund.
You must bear the shipping costs in the event of a withdrawal.
To exercise your right of withdrawal, please register your return exclusively via our returns portal:
Register return
Important: Returns via email cannot be processed – we will always refer you to our returns portal.
Note:
Please register your return exclusively via our returns portal. This is the only way your return or exchange can be processed correctly.
Should you nevertheless carry out your return at your own expense, please let us know and send us the tracking number.
Return address:
multiecom GmbH c/o Fiege Zielona Gora
Poststr. 400
14641 Börnicke
Germany
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
We offer a free exchange. To do this, select the return reason "Exchange" in the portal and please enclose a note with your desired size and color.
Note: A second exchange is subject to a fee. If you are no longer within the withdrawal period for your first order and then make an exchange, the return period still only applies to the first order. The return period cannot be extended by the exchange. The period refers exclusively to the first order.
If you would like to return your order completely instead, select the appropriate reason in the portal. As soon as your package has arrived with us, we will refund the amount – minus the return shipping costs:
Shipping and return costs
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments in accordance with our T&Cs no later than within 20 working days after we have demonstrably received your return.
For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise.
We may refuse the refund until we have received the goods back or you have provided proof that you have returned the goods – whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than thirty days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the period has expired.
You bear the direct costs of returning the goods. You only have to pay for any loss in value if this is due to handling of the goods that was not necessary.
No right of withdrawal exists for the following contracts:
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Delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
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Delivery of goods which, due to their nature, were inseparably mixed with other goods after delivery.
Model Withdrawal Form
(If you want to withdraw from the contract, you can send the completed form by email to support@cfab.com.)
– To: STRATCHD by cfab / multiecom GmbH, Am Seestern 18, 40547 Düsseldorf, Germany
– I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
– Ordered on / received on:
– Name:
– Address:
– Signature (only if notified on paper):
– Date:
(*) Delete as appropriate.
Special Notes
If you have financed this contract with a loan and you withdraw from it, you are also no longer bound by the loan agreement – provided that both contracts form an economic unit. This is particularly the case if we are also your lender or if your lender cooperates with us.
If the loan has already flowed to us when the withdrawal becomes effective, your lender shall succeed to our rights and obligations in relation to you regarding the legal consequences. This does not apply if the subject matter is the acquisition of financial instruments.
If you wish to avoid a contractual obligation, exercise your right of withdrawal and also withdraw from the loan agreement, provided you have a right of withdrawal for it.
Please note that the processing of your return and the subsequent refund can take up to 10 days after receipt of the return. Thank you for your understanding.